Shipping FAQ

SHIPPING FAQ

Shipping Information

  • We offer flat $5 shipping on ALL orders over $49.99 placed through thebirchcottage.net .
  • Currently, we only ship within the United States. We may use any of the major shipping carriers at any time and will select the one with the most economical rate to keep costs low. You will ALWAYS get a tracking number.
  • Also please note that transit times vary and could take up to 10 business days.
  • For questions regarding shipping please send us an email at: sales@thebirchcottage.net.

You will receive an order confirmation email and you also get a tracking number afterwards, so you don’t have to worry about when your item(s) will arrive. We know you are so excited to receive your order ASAP, and we package all orders with care within our Spring Lake location. Please note that transit times vary and could take up to 10 business days.

What if a product arrives damaged? 

We work very hard to package your items with care, but sometimes unfortunately, issues still occur during transit. If your order is received damaged, please do the following:

1. Email clear photos of the damaged item(s) and packaging to sales@thebirchcottage.net

  1. Someone from our team will respond to you within 24 hours, letting you know how to proceed further.

    ****It is VERY important to save the original *damaged* item, original packaging & packaging material, and contact us immediately****

Return Policy

Please make sure you purchase with a purpose! We do NOT accept Returns or Exchanges. Of course, however, if there is a problem with your order (damaged or incorrect item based on your purchase order), let us know via email within three business days so that we can make things right.

Thank you!